REFUND & RETURN POLICY

At Vintage Time BD, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

Return Policy

You may request a return if:

  • The product is damaged, defective, or incorrect
  • The product is unused and in original condition
  • The request is made within 3 days of receiving the product

To be eligible for a return:

  • The item must be unused and in the same condition as received
  • The item must be in its original packaging
  • Proof of purchase (invoice or order confirmation) is required

Non-Returnable Items

We do not accept returns in the following cases:

  • Used or worn products
  • Items damaged by the customer
  • Products without original packaging
  • Discounted or clearance items (unless defective)

Refund Policy

Once we receive and inspect your returned item:

  • We will notify you about the approval or rejection of your refund
  • If approved, your refund will be processed within 5–7 working days

Refund methods:

  • Cash on Delivery (COD): Refund via mobile banking (bKash/Nagad) or bank transfer
  • Online Payment: Refund will be sent back to the original payment method

Exchange Policy

We only replace items if they are:

  • Defective
  • Damaged
  • Incorrect product delivered

Exchange requests must be made within 3 days of delivery.

Return Shipping

  • Customers may need to bear the return shipping cost (unless the product is damaged or incorrect)
  • Shipping charges are non-refundable

Order Cancellation

  • Orders can be cancelled before shipment
  • Once the order is shipped, cancellation is not possible

Contact Us

If you have any questions about returns or refunds, contact us:

📧 Email: vintagetimebd@gmail.com
📞 Phone: +880 18 2250 1424