PRIVACY POLICY

At Felleia International, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website or make a purchase.

Information We Collect

When you visit or place an order on our website, we may collect the following information:

  • Full name
  • Phone number
  • Shipping and billing address
  • Order and transaction details
  • Payment method (no card or banking details are stored by us)
  • Device, browser, and IP address (for security and analytics)

How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Communicate order updates via call, SMS, or WhatsApp
  • Improve our website, services, and customer experience
  • Prevent fraud and unauthorized transactions
  • Comply with legal and regulatory requirements

Payment Security

All online payments are processed through secure, third-party payment gateways.
Felleia International does not store or have access to your card or banking information.

Information Sharing

We do not sell, trade, or rent your personal information.
Your data may only be shared with:

  • Delivery and courier partners for order fulfillment
  • Payment gateways for transaction processing
  • Government or legal authorities if required by law in Bangladesh

Data Protection

We implement reasonable security measures to protect your personal data against unauthorized access, loss, misuse, or disclosure. However, no online system can guarantee 100% security.

Cookies & Tracking

Our website may use cookies to:

  • Improve browsing experience
  • Remember user preferences
  • Analyze website traffic and performance

You may disable cookies through your browser settings, though some features may not function properly.

Your Rights

You have the right to:

  • Request access to the personal information we hold about you
  • Request correction of incorrect or outdated information
  • Request deletion of your data, subject to legal obligations

Requests can be made by contacting us directly.

Third-Party Links

Our website may contain links to third-party websites.
Felleia International is not responsible for the privacy practices or content of those external sites.

Policy Updates

We reserve the right to update or modify this Privacy Policy at any time.
Changes will be effective immediately upon posting on this page.

Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

📞 +880 1410-570766